Refund Window and Eligibility
A full refund may be requested within 14 days of the first payment. The refund window begins when the first payment is completed and the order is created. Eligible requests do not require an additional personal explanation, but the applicant must still complete account and order ownership verification to prevent a refund from being submitted for the wrong account or order.
This commitment applies only to the first payment. Renewals, price differences from subscription upgrades, orders that have already been refunded, and data packages purchased separately from the first payment are not automatically covered by the no-questions-asked full refund policy. VPNQV will review the order type, payment record, service usage, and account status, then provide the result in the support ticket.
Cases Not Eligible for a Refund
A request may not be accepted in any of the following cases: the refund window has expired; the account has exceeded the available data allowance of the purchased subscription or data package; the order has already been refunded or reversed by the payment channel; the applicant cannot complete the required verification of order ownership; or the account has been restricted, suspended, or terminated for violating the Terms of Use.
If a payment is under dispute, frozen by the payment channel, or subject to duplicate requests, processing will be paused until the order status can be accurately confirmed. If there is uncertainty about a subscription upgrade, data reset, or order ownership, submit a ticket through the user panel first. This helps avoid conflicting requests through multiple channels.
Request Process and Required Information
All refund requests must be submitted through the ticket section of the user panel. VPNQV registration does not require an email address, so applicants should first log in with the relevant username and password, then select the issue type related to billing or refunds. If the original account cannot be accessed normally, create a support request through the user panel and provide enough information to verify order ownership.
The request should include the username, relevant order ID, payment method, payment record, and an explanation of the order for which a refund is requested. Payment receipts may be used to confirm the transaction, but information unrelated to verification should be covered. If the information is incomplete, the order cannot be matched, or the payment status is still being confirmed, VPNQV will request additional details in the ticket. Review will continue once the necessary information is complete.
Go to the user panel to submit a ticket →
Refund Amount and Processing Time
For first-payment orders that meet the requirements for a full refund, the full amount actually paid for that order will be refunded. If an order is outside the no-questions-asked refund policy but review confirms a duplicate charge, an order that was not created correctly, or another payment status requiring correction, VPNQV will determine the outcome based on verifiable transaction records.
After a refund is approved, it will be submitted to the relevant payment channel as soon as possible. The actual time for funds to arrive depends on the processing procedures, account status, and external confirmation progress of Alipay, WeChat Pay, or USDT. VPNQV cannot determine the exact posting time on behalf of the payment channel. The ticket will retain the processing status after submission. If the refund does not appear after an extended period, add the payment record to the original ticket for further review.
Original Payment Route and Method Differences
Payments made through Alipay or WeChat Pay will generally be returned to the original payment channel. If the original channel cannot receive the refund, the payment status is abnormal, or the payment account is restricted by the channel, the request will not be redirected to an unverified account without authorization. VPNQV will first explain the current status and available next steps in the ticket.
USDT payments use on-chain transfers and cannot follow the same automatic return process as Alipay or WeChat Pay. These requests require verification of the original payment record, the network used, and the receiving address. Applicants must not request a different receiving address through public comments alone; address-related confirmations must remain in the relevant ticket. On-chain confirmation times depend on network conditions, and refund records are based on verifiable transaction results.
Every refund is based on the original order, the actual payment record, and the ticket review result. VPNQV does not collect refund information by phone, address, or external contact methods not listed in this policy, and will never ask applicants to disclose account passwords. To protect account security, view and provide refund information only through the user panel.